Hungrrr vs Flipdish: Which Restaurant Ordering Platform Is Better?

Flipdish is the better pick for most UK and Irish restaurants that want their own direct ordering channel and expect to grow. Hungrrr and Flipdish both build branded apps and ordering websites. Flipdish also does the POS, self-service kiosks, AI phone ordering and AI marketing. Hungrrr doesn't do any of those.

What Hungrrr does

Hungrrr is a UK company that builds branded mobile apps and online ordering sites for restaurants and takeaways. The pitch is simple: get customers ordering from you directly, under your own name, instead of through a delivery marketplace.

The main product is the app. Hungrrr builds it and manages it for a monthly subscription. You also get an ordering website and some loyalty features for customers.

What Flipdish does

Flipdish covers most of the tech a restaurant runs on, not just the ordering app:

All of it runs off the same data. A customer's record, the menu and order history are the same whether someone orders at the counter, in the app, on the website or at a kiosk.

Feature comparison

FeatureFlipdishHungrrr
Branded mobile app✓✓
Online ordering website✓✓
Restaurant POS✓ built-inNot included
Self-service kiosks✓ built-inNot included
AI phone ordering✓No
AI marketing automation✓Limited
Customer loyalty programme✓✓ basic
Kitchen display system✓Via integration
Multi-location management✓✓
Centralised menu management✓✓
UK and Ireland support✓✓
Delivery management✓✓

Mobile apps

Both build branded apps. The customer downloads an app with the restaurant's name on it and uses it to order, pay and collect loyalty points.

Download numbers don't mean much if the app is bad. Slow loading, a confusing checkout, no upsell prompt at the right moment - any one of those and customers drop off before they pay. Flipdish runs apps for thousands of restaurants, so its checkout has been tweaked against a lot of real conversion data, and the infrastructure is used to heavy order volume.

Hungrrr has a smaller client base, mostly in the UK.

If you're a single-site takeaway getting your first app, either one will give you something that works. The gap shows up when you're a growing group and you want the app talking to your POS, your kiosks and your marketing. That's where Flipdish being one connected system counts for a lot.

Online ordering website

Both give you a mobile-friendly ordering site under your own brand.

What you want from an ordering site is boring, but it matters: the menu displays properly, customers can customise items, the basket works, checkout and payment don't break, and the confirmation actually arrives. Flipdish's sites run on the same platform as its POS and kiosks, so a customer's account, past orders and loyalty points follow them from one channel to the next.

Hungrrr's websites stand alone. They don't connect to a POS or a kiosk. That's workable if the website is your only channel. Once you also take orders at the counter, every web order has to get from one system into the other somehow, and a customer who orders online on Tuesday and walks in on Saturday is two different people as far as your data is concerned.

POS integration

This is the biggest difference between the two.

The Flipdish POS takes in-venue orders - table service, counter and takeaway - and website and app orders land in the same system. The kitchen works from one queue. Change a menu item in the back office and it changes everywhere straight away.

Hungrrr isn't a POS. You'll still need one from somewhere else, and orders from the Hungrrr app either have to be integrated with it or handled separately. On a busy Friday that can mean staff watching two screens at once. That's how orders get missed or keyed in wrong, and it slows the whole service down.

So if you're comparing the two and your POS is also due for replacement, Flipdish does both under one subscription.

Self-service kiosks

Flipdish kiosks run on the same platform as the app and website. Order at a kiosk and you earn points in the same loyalty programme, the order goes into the same kitchen queue, and menu changes show up without anyone touching the kiosk. Upsell prompts are part of the kiosk ordering flow and typically push average order value up by 15-30%.

Hungrrr doesn't offer kiosks. No hardware, no software.

For counter-service restaurants, fast food and QSRs, kiosks are turning into one of the main ways people order. Queues get shorter, orders get bigger, and staff can stay on prep or look after customers instead of standing at a till. With Hungrrr, you'd need a separate kiosk supplier and you'd be managing it alongside everything else. That's another contract, another menu to keep in sync and another support line to ring when something stops working at lunchtime.

AI phone ordering

The Flipdish AI Phone Agent picks up inbound calls, takes the order and sends it straight to the POS. Nobody on staff has to answer.

Take a takeaway getting 80-100 calls during Friday evening service. Every one of those calls gets answered. Nobody leaves the kitchen to grab the phone, and no order is lost to an engaged tone. It runs day and night and doesn't need breaks.

For a business where the phone is still a big part of trade, that's one less person needed just to take orders.

Hungrrr has no AI phone ordering.

Marketing and customer engagement

Flipdish's AI marketing tools use what customers actually order to send automated, personalised campaigns. Someone who ordered every week for two months and then stopped gets a win-back offer. Someone who always orders the same dish hears about it when that dish is on promotion. A first-time customer gets a reason to come back for a second order.

Nobody has to segment lists or build campaigns for this. It runs off real ordering behaviour, so it keeps going whether or not anyone has time for marketing that week.

Hungrrr has push notifications for app users and some basic promotional tools. There's no AI-driven automation.

Loyalty programmes

Both have loyalty. Flipdish's works across every channel - in-venue, app, website and kiosk - so points build up and get spent however the customer orders. For groups it works across the whole brand. Earn at one site, redeem at another.

Hungrrr's loyalty is basic and lives inside the app. It doesn't reach a POS or a kiosk.

Multi-location restaurant groups

Flipdish was built with groups, chains and franchise operators in mind. A group with 10 sites, or 50, runs menus, promotions and reporting from one place, and each site can still keep its own local tweaks.

Reports break performance down by location, region or menu category. If head office wants a new menu item or a discount live at every site, it pushes it once. Nobody has to set it up site by site, and nobody at site 14 forgets to.

Hungrrr does support multi-location operators, with central menu management and reporting per location. For a group of two to five sites that's fine. A bigger chain or franchise with messier operations will find Flipdish's setup and support model grows with it more easily.

Pricing

Both charge a monthly subscription. Hungrrr's price depends on the package and the type of business.

Flipdish pricing is at flipdish.com/pricing-online-ordering. Compare what you actually get for the money, though. Hungrrr covers app and web ordering. A POS, kiosk software and AI phone ordering would all have to come from other vendors, each with its own bill. Flipdish includes them in one platform, so if you need the full set, the total usually comes out in Flipdish's favour.

Switching from Hungrrr to Flipdish

Restaurants usually move off Hungrrr when they want kiosks, need a new POS or want better marketing automation. Often it's part of a bigger tidy-up of how many tech suppliers they deal with. Flipdish migrates the menu, handles onboarding, and can run alongside Hungrrr during the changeover so regular customers keep ordering the way they're used to until the switch is finished.

Which platform is right for your restaurant?

Go with Flipdish if you want the app, website, POS and kiosks in one platform, or if you're running more than one site (or plan to). Same if phone orders are eating up staff time and you'd rather an AI agent picked them up, or if you want marketing that brings customers back without someone building campaigns by hand. And if the point of going direct is owning your customer data and the relationship for the long haul, Flipdish is built for that.

Hungrrr makes sense if all you want is an app and an ordering website, with no plans to link up a POS or add kiosks. If your order volume is low, you don't need AI and you're not planning a big expansion, a standalone app might be enough for now.

The bottom line

Both get restaurants taking orders direct and less tied to the marketplaces. Flipdish goes further. POS, online ordering, kiosks, AI tools and marketing automation all sit in one system, so the whole ordering operation runs from one place.

For a UK or Irish restaurant that's growing its direct orders and wants a platform that can keep up, Flipdish is the better choice. You can see everything it includes at flipdish.com/products-overview.